Wild History and Whisky Tours Terms and Conditions

General

Please read the following terms and conditions before completing your booking as these are the basis of the contract between you and Wild History and Whisky Tours.

In these terms and conditions “we, our and us” means Wild History and Whisky Tours and “you and your” means all persons named on the booking. By making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking. For the avoidance of doubt, ‘written’ or ‘in writing’ shall, where used in these terms and conditions, include email. No contract will exist until we confirm in writing that your deposit has been paid. If we decline to accept a booking made by you the deposit submitted will be refunded to you in full.

We endeavour to ensure that the information and prices on our website are accurate; however, occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You should check the current price and all other details relating to the arrangements that you wish to book before your booking request is made. All tours are sold subject to availability.

Admission fees

Admission fees payable at the time of booking the tour are set out in the tariff. Any other admission fees, such as arising from requests to visit alternative attractions while private tours are in progress, or additional services provided by venues that you might decide to take up, are payable by you at time of visiting.

Booking Process

Bookings can be made by telephone or by contacting us by email at  . Once a tour is agreed, we will then send you an electronic invoice to be paid by secure online payment.

Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. A deposit of 20% of the total tour price is required to make a booking.

Payment in full is required not later than 8 weeks prior to the commencement of your tour. If full payment is not made by this date, we reserve the right to cancel your booking and retain the deposit.

If a booking is made within 8 weeks prior to commencement of your tour then full payment with your booking is required, failing which we reserve the right to decline your booking.

We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable if full payment is not received from you by the required date.

Accommodation

The cost of accommodation is not included in the tour price. If choosing to take the scheduled Three Day Tour based at Grantown on Spey, accommodation is provided at the Grant Arms Hotel and this is booked directly by you with the hotel once the tour booking is made (we will inform them of the booking so as to obtain the discount). If you choose to stay at our Nairn holiday flat for other tours, the accommodation booking will be made through the HomeAway website on which the property is listed.

Changes by Us

While the Company shall do everything reasonably possible to provide your tour itinerary as planned, the Company reserves the right to alter itineraries, transport or (in the case of the Grantown based tour) accommodation if required to do so. In the case of accommodation, a similar standard of accommodation will be obtained wherever possible. The majority of any such alterations will be minor and we will try to advise you of them at the earliest possible date.

In the unlikely event, however, that we are required to significantly alter a material part of your tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled:-

i. to take an alternative tour of equivalent or superior quality, if we are able to offer that, or

ii. to take a substitute tour of lower quality if we are able to offer that (in which event the difference in price between the original and the substitute tour will be refunded to you); or

iii. to cancel your booking and obtain a full refund of all monies paid by you.

Please be aware that the nature of travel involves risks and unpredictable weather and road conditions, and we cannot, therefore, guarantee any departure or arrival times at any particular points of a tour itinerary.

Changes by You

If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request. You may be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change. Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined in these terms.

If, once your booking is confirmed, you are unable to travel for any reason then we will allow you to transfer your booking to someone else (introduced by you, and who satisfies all of the conditions applicable to the booking) provided that:

i. we are notified of this in writing at least 7 days prior to departure;

ii. the transferee agrees to these conditions and all other terms of the contract between us.

Cancellation by Us

We will only cancel tours due to unavoidable and extraordinary circumstances which are outwith our control or which might jeopardise your safety. If we cancel your tour then we will notify you as soon as possible and we will always refund you, in full, for all sums paid by you.

Cancellation by You

If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.

a. cancellation more than 8 weeks before the tour date: 10% of the tour price;

b. cancellation between 8 weeks and 4 weeks before the tour date: 50% of the total tour price;

b. cancellation less than 4 weeks before the tour date: 100% of the tour price;

c. in the event of a ‘no show’ you will be charged 100% of the tour price.

Missed Departures

You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.

Refusal of Travel

The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.

In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that passenger or to any person travelling with them.

Our Liability and Actions of Suppliers

Some aspects of the tour are provided by independent suppliers, who provide such products and services on the basis of their own terms and conditions. The Company will not accept or have any liability for any acts or omissions (whether negligent or otherwise) of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company. Although we will use reasonable skill and care in verifying descriptions and other information provided by third party suppliers, we cannot guarantee that all such information is accurate, complete or correct and each such supplier remains responsible for the accuracy, completeness and correctness of the information provided to us by them.

The Company shall not be liable for unforeseeable or indirect losses. We will not be responsible for, nor will we be liable to pay compensation for, any loss, cost, damage or claim to the extent that it results from:

i. any act and/or omission by you;

ii. the act or omission of any third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable;

iii. unusual or unforeseeable circumstances beyond our (or our suppliers’) control, the consequences of which could not have been avoided even if all due care had been taken; or

iv. any event which either we or our suppliers could not, even with all due care, have foreseen or forestalled.

The Company cannot assume responsibility for any costs incurred for any travel arrangements purchased separately from the Company.

Special Requests

Any special requests should be advised to us at the time of booking. Whilst we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part. We regret that we cannot accept bookings which are conditional on any special request being met.

Disabilities and Medical Problems

It is your responsibility to ensure that you and each member of your party are in good health and fit for any activity that you book. If you or any member of your party has any disability or medical problem which may affect their ability to travel on our tour then please provide us with full details at the time of making your booking enquiry, so that we can advise you as to the suitability of your chosen arrangements. If we are not informed of any disabilities or medical problems in this way, then we cannot be held responsible for any cost or inconvenience incurred if we are unable to accommodate you or any member of your party.

If, acting reasonably, we are unable to accommodate the needs of the person(s) concerned then we will not confirm your booking or (if you did not give us details of the disability or medical problem at the time of making the booking request) we shall be entitled to cancel your booking and to levy the relevant cancellation charges.

Lower age limit

As the tours include distillery visits, tour guests must be aged 18 and over.

Luggage

As luggage space is limited, luggage is limited to one small day bag per person.

Smoking

Smoking (including e-cigarettes) is not permitted in the vehicle.

Complaints

We actively welcome your feedback, both in respect of our own services and those provided by other suppliers. In the unlikely event that you have any complaint during the course of your tour then please bring this to our attention as soon as possible, and we will endeavour to resolve the matter to your satisfaction. Any complaints regarding accommodation should, in the first instance, be raised with the relevant accommodation provider.

We would request that any complaints be raised with us within 28 days of the end of your tour, as otherwise our ability to investigate the complaint properly may be affected.

Insurance

It is your responsibility to obtain your own insurance for your trip. We will not be responsible for any loss or injury suffered by you or member of your party excepting death or personal injury caused by our negligence.

Data Protection

We take your privacy seriously and will always endeavour to process your personal information in accordance with applicable data protection laws. In order to process your booking, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). Where you have consented, we may also use the information provided to keep in touch with you and to advise you of the Company’s products and services (including special offers) from time to time. We may also pass personal information on to third parties relevant to your booking (such as accommodation providers or other suppliers) where necessary and where appropriate measures are in place. We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.

Further details of how we process your personal information is set out in our Privacy Policy.

Prices

Prices stated include, where applicable, VAT at the current rate of 20%. If the rate is changed by the government, the price may alter.

Website Links

You must not establish any link to our website unless we have given our express written approval of this.

Website and Media Content

You consent to us using images and videos of you taken during the tour for advertising and promotional purposes in any medium we choose.

Force Majeure

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.

Enforceability of Terms

If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Scots law and any matter or claim arising from them shall be dealt with only by the Scottish courts (save that you may choose the law and the courts of England, Wales, Northern Ireland or Eire if you live in any of those places and wish to do so).